GoodID’s e-customer service solution offers instantly available remote client identification, contract signing and administration to companies that rely on face-to-face customer service centres or field agents. GoodID’s e-customer service solution offers instantly available remote client identification, contract signing and administration to companies that rely on face-to-face customer service centres or field agents. In light of the COVID-19 pandemic, we are launching this service in beta mode and provide it free of charge to all participating companies for 3 months. GoodID’s e-customer service solution offers instantly available remote client identification, contract signing and administration to companies that rely on face-to-face customer service centres or field agents. In response to the unprecedented situation created by the coronavirus outbreak, in-person customer services have been severely restricted in the space of a few days, and field agent visits have been suspended all over the world. Service providers are busy seeking digital ways to connect with their existing and new customers, from remote identification through electronic contract signing to customer administration. ID&Trust offers an instant solution for replacing in-person sales and customer support services. In response to the unprecedented situation created by the coronavirus outbreak, in-person customer services have been severely restricted in the space of a few days, and field agent visits have been suspended all over the world. Service providers are busy seeking digital ways to connect with their existing and new customers, from remote identification through electronic contract signing to customer administration. In the face of the COVID-19 pandemic, ID&Trust offers an instant solution for replacing in-person sales and customer support services. Using any photo ID and other government-issued identity documents Tailored to your company's needs with top-tier security or eIDAS compliance Remote client identification and contract signing with the video chat solution of your choice Signing and amending contracts and issuing declarations with electronic signature Requesting documents electronically Verification for customer service and online systems Verification for self-service customer support (e.g. login through customer kiosk) Modifying contracts in relation to the debt repayment moratorium Customer reidentification as required by anti-money laundering legislation Online sales and contract signing Online bank account opening and loan applicationREMOTE CLIENT IDENTIFICATION AND ELECTRONIC SIGNATURE WITH OUR DIGITAL WALLET APPLICATION
REMOTE CLIENT IDENTIFICATION AND ELECTRONIC SIGNATURE WITH OUR DIGITAL WALLET APPLICATION
REMOTE CLIENT IDENTIFICATION AND ELECTRONIC SIGNATURE WITH OUR DIGITAL WALLET APPLICATION
BUSINESS MUST GO ON
BUSINESS MUST GO ON
PERSONAL CUSTOMER SERVICE – REMOTELY
Remote client identification
Submission of documents
Electronic signature
What can GoodID help you with?
Who can make the most of it?

Financial service providers
(banks, insurance companies, health insurance schemes, brokers etc.)

Telecommunication companies

Field agents

Sharing economy companies

Utilities providers

Recruitment agencies

Companies with customer service branches

Law firms

Your company
Implement GoodID eCustomer Service instantly without integration headaches!

Instant solution
No integration needed,
runs in-browser.

Platform independence
Works with any video chat
or call centre system
(Skype, Teams, Zoom,
WebEx, Hangouts etc.).

Customizable
Processes can be tailored to your needs,
from sales to signing contracts.

No strings attached
Try out our free demo now and decide later.
Ready to try GoodID's eCustomer Service?
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