{"id":111528,"date":"2023-05-10T06:05:07","date_gmt":"2023-05-10T04:05:07","guid":{"rendered":"https:\/\/goodid.net\/?page_id=111528"},"modified":"2023-05-10T06:05:07","modified_gmt":"2023-05-10T04:05:07","slug":"scanner-client-faq","status":"publish","type":"page","link":"https:\/\/goodid.net\/en\/scanner-client-faq\/","title":{"rendered":"GoodID Scanner Client FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;131624&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-965127&#8243; text_space=&#8221;&#8221; uncode_shortcode_id=&#8221;263679&#8243; text_color_type=&#8221;uncode-palette&#8221;]GoodID Scanner Client FAQ[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;131624&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_accordion active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Why can&#8217;t I install the Scanner client?&#8221; tab_id=&#8221;1683690687-1-5&#8243;][vc_column_text uncode_shortcode_id=&#8221;566816&#8243;]When installing, please pay attention to the following:<\/p>\n<ul>\n<li>Installation requires administrator permissions.<\/li>\n<li>Allow access to the GoodID Scanner Client application in the Windows firewall.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How can I accept the certificate used by the GoodID Scanner Client and Oracle Opera Cloud in my browser?&#8221; tab_id=&#8221;1683690687-2-35&#8243;][vc_column_text uncode_shortcode_id=&#8221;119371&#8243;]Open the browser in which you are using Oracle Opera Cloud and enter the following URL in the address field: <a href=\"https:\/\/goodidoraclecloudintegration.com\/checkbrowser\">https:\/\/goodidoraclecloudintegration.com\/checkbrowser<\/a><\/p>\n<p><strong>Google Chrome:<\/strong><br \/>\nSelect \u201eadvanced\u201d and click on the &#8220;Proceed to goodidoraclecloudintegration.com (unsafe)&#8221; link.<\/p>\n<p><strong>Microsoft Edge:<\/strong><br \/>\nSelect \u201eadvanced\u201d and click on the &#8220;Continue to goodidoraclecloudintegration.com (unsafe)&#8221; link.<\/p>\n<p><strong>Mozilla Firefox:<\/strong><br \/>\nOn the page that appears, select \u201eadvanced\u201d. click on &#8220;Accept the Risk and Continue&#8221;.<\/p>\n<p>A <strong>&#8220;Done&#8221;<\/strong> message will appear in the browser, after which you can continue to use the GoodID Scanner Client without any further difficulties.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Where will the client be installed?&#8221; tab_id=&#8221;1683690946370-2-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;296253&#8243;]The application will be installed in the following folder:<br \/>\nC:\\Users\\\\AppData\\Local\\GIDSClient[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;When pairing, AccomodationID is not set. What should I do?&#8221; tab_id=&#8221;1683690976021-3-8&#8243;][vc_column_text uncode_shortcode_id=&#8221;806165&#8243;]Your GoodID Scanner contact can help you in this case, please contact them.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I get this error message: \u201cNo connection could be made because the target machine actively refused it on port XXXX\u201d. What steps should I take next?&#8221; tab_id=&#8221;1683691103573-4-9&#8243;][vc_column_text uncode_shortcode_id=&#8221;170230&#8243;]Make sure there is only one instance of the GoodID Scanner Client running.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;The pairing was unsuccessful, and the GoodID application displays &#8220;Unable to add workstation. Try again later.&#8220; error message. How should I proceed?&#8221; tab_id=&#8221;1683691131209-5-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;142443&#8243;]Please check the following:<\/p>\n<ul>\n<li>you are using the latest GoodID Scanner Client application and GoodID application.<\/li>\n<li>the GoodID application and the devices running GoodID Scanner Client are connected to the Internet.<\/li>\n<li>you have entered the correct licence code.<\/li>\n<\/ul>\n<p>Then, please restart the GoodID mobile app and re-pair the application.<\/p>\n<p>Check on the firewall\/router that communication between the GoodID Scanner Client and the GoodID application is not disabled.<\/p>\n<p>If the above does not solve the problem, please send the logs to support.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;GoodID Scanner Client does not accept the licence code. What should I do?&#8221; tab_id=&#8221;1683691178515-6-4&#8243;][vc_column_text uncode_shortcode_id=&#8221;121998&#8243;]If you enter a licence code, but the input box remains red and you cannot save the settings, you have entered the wrong licence code, or you have no internet access. Please check that you have entered the correct licence code and your internet connection works.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;The pairing was successful, but the Scanner Client does not work. How do I proceed?&#8221; tab_id=&#8221;1683691214710-7-4&#8243;][vc_column_text uncode_shortcode_id=&#8221;127143&#8243;]After a successful pairing, enable the internet data transfer feature in the GoodID mobile app for reliable operation. You can do this by enabling the &#8220;Send data via internet&#8221; function in the &#8220;Settings&#8221; menu.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How will I know if this pairing was successful?&#8221; tab_id=&#8221;1683691239593-8-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;214010&#8243;]If the pairing is successful, a check mark appears on the QR code, the window closes automatically and the GoodID application switches to document scanning mode.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How can I switch between manual and automatic transfer?&#8221; tab_id=&#8221;1683691266850-9-7&#8243;][vc_column_text uncode_shortcode_id=&#8221;207408&#8243;]Choose &#8220;A&#8221; or &#8220;M&#8221; in the top right of the window.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;If I encounter a different problem to the above, how do I report it to support?&#8221; tab_id=&#8221;1683691289596-10-9&#8243;][vc_column_text uncode_shortcode_id=&#8221;546761&#8243;]When contacting us, please:<\/p>\n<ol>\n<li>Describe the failure event and the process and steps by which it was run to failure.<\/li>\n<li>Please send the logs of the GoodID mobile application and the GoodID Scanner Client, and the ids provided by the applications.<\/li>\n<li>If possible, please attach a screenshot of the error or send the logs.<\/li>\n<\/ol>\n<p>Please send us the logs of the GoodID application as described in the GoodID Scanner User Manual and include the submission ID provided by the GoodID mobile application (e.g., 1234-1234-1234).<\/p>\n<p>You can send the GoodID Scanner Client logs using the About\u2026 -&gt; System info &gt; Send function. Please include the GoodID Scanner Client submission ID (e.g., 1234-1234-1234) with your error report.<\/p>\n<p>Your error report will be received at the following email address (CET 9:00 &#8211; 17:00): scanner@goodid.net[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;131624&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"yst_prominent_words":[],"class_list":["post-111528","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/pages\/111528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/comments?post=111528"}],"version-history":[{"count":3,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/pages\/111528\/revisions"}],"predecessor-version":[{"id":111531,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/pages\/111528\/revisions\/111531"}],"wp:attachment":[{"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/media?parent=111528"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=111528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}