{"id":111532,"date":"2023-05-10T06:05:07","date_gmt":"2023-05-10T04:05:07","guid":{"rendered":"https:\/\/goodid.net\/?page_id=111532"},"modified":"2023-05-10T14:24:33","modified_gmt":"2023-05-10T12:24:33","slug":"scanner-app-faq","status":"publish","type":"page","link":"https:\/\/goodid.net\/en\/scanner-app-faq\/","title":{"rendered":"GoodID Scanner App FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;131624&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-965127&#8243; text_space=&#8221;&#8221; uncode_shortcode_id=&#8221;114582&#8243; text_color_type=&#8221;uncode-palette&#8221;]Frequently Asked Questions[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;131624&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_accordion active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is a QR code?&#8221; tab_id=&#8221;1683719772-1-78&#8243;][vc_column_text uncode_shortcode_id=&#8221;132686&#8243;]A QR code (Quick Response code) is a two-dimensional barcode that can be used to encode information, such as a link, that can be read by applications.<\/p>\n<p>Some phones (e.g. iPhone and some Android devices) have a built-in QR code reader: if you open your camera app and point it at the code, a small window appears, which you can click to get to the link in the QR code.<\/p>\n<p>If your device doesn&#8217;t have a QR code reader by default, you can read QR codes on Android devices by installing any QR code reader available on Google Play.<\/p>\n<p>QR code reading is not a prerequisite for pairing the PMS workstation with GoodID. The pairing must be done with the GoodID QR reader.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Can I change the workstation name that is automatically generated by the system?&#8221; tab_id=&#8221;1683719772-2-69&#8243;][vc_column_text uncode_shortcode_id=&#8221;359420&#8243;]Yes. The system allows 30 characters, so you have the option to enter a workstation ID that is easy to remember and conversational. The last three characters of the workstation ID are generated by the system and cannot be changed.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I cannot set up a new workstation. What could be the problem?&#8221; tab_id=&#8221;1683719930153-2-8&#8243;][vc_column_text uncode_shortcode_id=&#8221;177221&#8243;]You may have reached the limit of workstations you have subscribed to. Subscribe to an additional workstation. Please contact scanner@goodid.net with your company name and the number of additional workstations you want. Our colleagues will modify the contract and send you the link to modify your subscription by e-mail.<\/p>\n<p>You may be using PMS in multiple browsers with which you have paired GoodID Scanner. For the workstation browser PMS, it actually refers to a specific browser type. For example, if you have paired GoodID once in Chrome and once in Firefox, it counts as two workstations. We recommend that you delete one workstation in the GoodID application and clear cookies from one browser.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Can I add other accommodation workstations to GoodID?&#8221; tab_id=&#8221;1683719952992-3-0&#8243;][vc_column_text uncode_shortcode_id=&#8221;211901&#8243;]Yes. If you operate multiple legal entities, you can pair all your workstations with your phone.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;The system does not allow me to add a new workstation. What could be the problem?&#8221; tab_id=&#8221;1683719971756-4-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;162693&#8243;]You have reached the number of workstations you requested when ordering GoodID Scanner. For example, if you ordered two workstations in total, you can only use two browsers.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I have reached my workstation limit, even though I use fewer machines. What is the problem?&#8221; tab_id=&#8221;1683719990747-5-1&#8243;][vc_column_text uncode_shortcode_id=&#8221;137493&#8243;]The workstation is actually a specific browser type. For example, if you&#8217;ve paired GoodID once in Chrome and once in Firefox, that counts as two workstations. We recommend that you delete one of the workstations in the GoodID app and clear the cookies from one of the browsers.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;If I delete the cookies from my browser, do I have to do the pairing again?&#8221; tab_id=&#8221;1683720013284-6-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;186467&#8243;]Yes, in this case you will need to re-pair your browser with your mobile device.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I have no internet on my phone. Can I still read a document?&#8221; tab_id=&#8221;1683720043936-7-8&#8243;][vc_column_text uncode_shortcode_id=&#8221;155468&#8243;]If you are using a cloud-based PMS system (running in a browser), you cannot read a document without the internet.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What happens if I delete the workstation ID? Can I add it again?&#8221; tab_id=&#8221;1683720062171-8-5&#8243;][vc_column_text uncode_shortcode_id=&#8221;203395&#8243;]Yes. Go to the Settings menu of your PMS GoodID Scanner and enter the license code and workstation ID.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Document scanning does not work. What should we do?&#8221; tab_id=&#8221;1683720085479-9-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;101061&#8243;]Check the following:<\/p>\n<ul>\n<li>Is the internet working on your phone?<\/li>\n<li>Is the GoodID in document scanning mode?<\/li>\n<li>Do you have a paired workstation with GoodID?<\/li>\n<li>Have you not deleted cookies on the browser of the workstation where you use PMS?<\/li>\n<li>Are you sure you tried to scan the document supported by the system?<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;The camera appears for document scanning, but the scanning does not take place. What should I do?&#8221; tab_id=&#8221;1683720128102-10-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;105468&#8243;]<\/p>\n<ul>\n<li>Check that you have selected the correct document to scan (passport, ID card, driving licence).<\/li>\n<li>Make sure the camera on the phone is clean and damage-free (no fingerprints or other dirt).<\/li>\n<li>The document to be scanned must be clean and undamaged.<\/li>\n<li>Do not cover up the data fields of the document and make sure that the edges of the card and rounded corners are clearly visible (especially in the case of card format documents).<\/li>\n<li>Ensure adequate lighting conditions: no shadows should be cast on the document and the surface of the document should not be shiny.<\/li>\n<\/ul>\n<p>If the GoodID Scanner still does not work and you have tried all the options described above, please forward the following to <a href=\"mailto:scanner@goodid.net\">scanner@goodid.net<\/a>:<\/p>\n<ul>\n<li>Name of accommodation<\/li>\n<li>Which country&#8217;s document type you tried to scan.<\/li>\n<li>Exact type of phone (e.g. Samsung), model number (e.g. A52) and operating system version number (e.g. Android 10).<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is NFC?&#8221; tab_id=&#8221;1683720240154-11-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;522444&#8243;]NFC (Near-Field Communication) is a set of short-range standards for communication between smartphones and similar devices, typically mobile devices, by touching or placing them very close to each other (up to a few centimetres).<\/p>\n<p>If this acronym is included on the phone&#8217;s technical sheet, documents containing the chip can be read more easily and with fewer errors with this feature. This is the case, for example, with the new type of eID for Hungary (in circulation since 2016) or the world passport.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;The NFC scan screen appears, but no scan takes place. What should I do?&#8221; tab_id=&#8221;1683720272434-12-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;381321&#8243;]<\/p>\n<ul>\n<li>You may be using a mobile phone case that is shielding the NFC antenna. We recommend that you do not use a mobile case.<\/li>\n<li>Do not have any other chip cards nearby, or two documents accidentally caught together.<\/li>\n<li>For some phones you may need to specifically allow NFC use for the app (e.g. Xiaomi phones). In this case, long press the GoodID icon, select the App Info menu and enable NFC use under Other permissions.<\/li>\n<li>On the phone you need to find out where the antenna is located, it is recommended to slowly swipe the document along the back of the phone.<\/li>\n<\/ul>\n<p>It is possible that the document is damaged and the antenna inside is broken (this is not really visible from the outside, but it can happen with a damaged document that has a crack or breakage on it) Press the Cancel \/ Skip button and continue scanning the document.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;The NFC scanning screen appears, but I cannot scan any documents. What should I do?&#8221; tab_id=&#8221;1683720357747-13-0&#8243;][vc_column_text uncode_shortcode_id=&#8221;117173&#8243;]If you have tried all the options described above, and your GoodID Scanner does not work with multiple NFC-enabled documents, please forward the following to scanner@goodid.net:<\/p>\n<ul>\n<li>What type of documents from which country were you trying to scan.<\/li>\n<li>Exact type of phone (e.g. Samsung), model number (e.g. A52) and operating system version number (e.g. Android 10).<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;The scanned data are not received in the PMS. What could be the problem?&#8221; tab_id=&#8221;1683720404836-14-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;141142&#8243;]If the app has Wallet in the header, GoodID is not in document scanning mode, so your document data is not getting to PMS. Delete the document from the wallet and switch to document reader mode using the icon in the top left corner. If the icon is not visible in the top left corner, it may be because you have previously unpaired the application with the workstation.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How many GoodIDs can I use for a workstation ID?&#8221; tab_id=&#8221;1683720428514-15-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;517583&#8243;]The same workstation can be paired with multiple GoodIDs, so all receptionists and hotel staff can send document data to it from their own phones.<\/p>\n<p>If multiple workstations are used in a hotel, the user can choose on their phone to which workstation they want to send the scanned data.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I deleted the GoodID application. How can I read the document again?&#8221; tab_id=&#8221;1683720464626-16-4&#8243;][vc_column_text uncode_shortcode_id=&#8221;126097&#8243;]Download the GoodID application and pair it again with the PMS software using the Setup Guide for your PMS and the functionality will be available again.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How does data transfer over the Internet work in GoodID Scanner Client?&#8221; tab_id=&#8221;1683720485542-17-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;180879&#8243;]By enabling the &#8220;Send Data over the Internet&#8221; feature, the GoodID application sends encrypted document data over the Internet to the GoodID Scanner Client, so that the GoodID application and the GoodID Scanner Client do not need to be on the same network to transmit document data.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;131624&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"yst_prominent_words":[],"class_list":["post-111532","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/pages\/111532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/comments?post=111532"}],"version-history":[{"count":3,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/pages\/111532\/revisions"}],"predecessor-version":[{"id":111535,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/pages\/111532\/revisions\/111535"}],"wp:attachment":[{"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/media?parent=111532"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/goodid.net\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=111532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}